Service Leadership

adproducts’ Service Leadership program provides strategies, skills and tactics for leaders to influence and secure key stakeholders.

By the end of the program, participants will be able to:

• Develop service and consulting skills and tools necessary to create successful business partnerships and obtain optimum results
• Develop the core skills of establishing needs, understanding motivation and influencing others
• Understand communication styles, tailoring communication and how to get ideas actioned
• Identify new service opportunities, generate innovative solutions and present persuasive recommendations
• Engage customers to begin to be more proactive by involving the ‘consultant’ in strategic business discussions

Leadership Effectiveness

Leadership Effectiveness

Influencing Stakeholders
Building and managing sustainable relationships